GERNERAL SERVICE

Quality service comes from our high responsibility to customer, which is the key to win customers’ trust and market.

﹡Service concept
Smart has followed in the management concept of “customer fist, be perfect” all the time; and has been dedicated in providing quick, warm service for customer. While perfecting product’s quality, Smart also views providing quality service for customer as the key of wining market. Wherever you are, you may enjoy our professional and quality service.

﹡Quality assurance:
If there are some problems as following within 30 days after distributed, cost for exchange or return is afforded by Smart:
1. The product what customer received does not accord with ordered type.
2. The product what customer received does not accord with requirement and can not work in normal.
3. The product can not work in normal and can not be restored.
4. Product is broken and can not be restored in the process of transportation during delivery.

﹡Warranty service
Within one year since distributed, equipment failure caused by product quality (not improper use) is free to repair in normal condition.

﹡Product maintenance
Smart provides door-to-door maintenance and provides fittings of par value.

﹡Product insurance
All products are insured by PICC.